Refund policy

PulseGadgetsSa Return & Refund Policy

At PulseGadgetsSa, we are committed to delivering high-quality tech accessories and fast, reliable local service. If there is an issue with your purchase, our returns and refunds process is outlined below in accordance with the South African Consumer Protection Act (CPA No. 68 of 2008) and the Electronic Communications and Transactions Act (ECT Act No. 25 of 2002).

1. Damaged or Defective Items (10-Day Report Window)

  • Reporting Window: If your product arrives damaged upon delivery or stops functioning due to a manufacturing defect within 10 days of receipt/use, you are entitled to a full replacement or refund.
  • Requirements:
    1. Notify us within 10 calendar days of receiving your package by emailing support@pulsegadgetssa.co.za.
    2. Include your Order Number, a brief description of the issue, and clear photos/video evidence showing the damaged or non-working item.
  • Resolution: Once verified, we will arrange for a courier pick-up or collection at our expense and issue a replacement unit or full refund via Paystack back to your original payment method.

2. 7-Day Change-of-Mind / Cooling-Off Period (ECT Act)

In terms of Section 44 of the South African Electronic Communications and Transactions Act (ECT Act):

  • You have a 7-day cooling-off period following delivery to return any unopened, unused item for a refund.
  • Condition: Items must be returned in their original, undamaged packaging, with all included accessories and manuals intact.
  • Return Shipping: For voluntary change-of-mind returns, the customer is responsible for the courier return fee back to our warehouse.

3. Statutory Quality Guarantee (Consumer Protection Act)

  • Under Section 56 of the CPA, all products are covered against non-user-inflicted defects or material failures.
  • This guarantee does not cover issues resulting from:
    • Physical abuse, dropping, water damage, or electrical surges.
    • Unauthorized modifications, alterations, or tampering.
    • Normal wear and tear over time.

4. Non-Returnable / Non-Refundable Items

For health, hygiene, and software integrity reasons, the following products cannot be returned once opened unless proven defective upon arrival:

  • Earphones/Headsets (hygiene reasons).
  • Screen protectors or adhesive mounts that have been peeled/applied.
  • Consumables or single-use accessories.

5. Refund Processing Timeline

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.
  • Approved refunds are processed immediately back through Paystack to your bank account or payment card.
  • Refund processing typically reflects in your bank account within 3 to 5 business days, depending on your South African banking provider

 How to Initiate a Return

To start a return or report a damaged item, please contact our support team with your order details:

  • Email: support@pulsegadgetssa.co.za
  • Operating Hours: Monday - friday (08:00 -17:00)